Student+Devices

**Losing the Cursor**
(Via Microsoft's Windows 8 Forum...the second forum response seems to work, the first doesn't.) [] To resolve the issue with Mouse pointer, follow these methods: ** Method 1 **: First, I would suggest you to follow these steps and run the ** Hardware and devices **troubleshooter: a. Press ** Windows key + W ** to search Settings. b. Type “** Troubleshoot **” without quotes and click on ** Troubleshooting **in the results displayed on the left side of the screen. c. In the new window, click ** Hardware and Sound **. d. In the list of options, click on ** Hardware and Devices **. e. Click ** Next ** and follow the on-screen instructions. ** Method 2 **: I would suggest you to restart the computer in clean boot mode and check if it helps: **How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7** ** Note **: After troubleshooting, see the section “** Reset the computer to start as usual **” to return the computer to a ** Normal startup ** mode.

**Minimization of Bars, etc. into miniature unreadable goo.**
Restart seems to work in most cases.

**Screen goes gray and locks itself.**
Restart.

**No Microsoft Word (yet?)**
Two solutions, depending on why you're having issues. 1. Drop any .doc or .docx document into your Google Drive folders and they're readable. The only issue may be that Fields don't work properly from some .docx documents. (That's those "fill in" things.) 2. Use an Open Source word processor like OpenOffice or OfficeLibre for any functions/editing that Google Drive suite can't handle.

**HTML Reading (The Internet doesn't work right.)**
Sometimes Windows 8 on your tablets gets confused between the "Mobile" version of a webpage and the "Computer Browser" version. (Yes, I know that's over simplifying, but I only have a wiki to explain) You'll occasionally get a quizlet/quia/etc that won't let you click the arrows, or some other glitch. If closing Chrome and going back in doesn't solve the problem, grab a screenshot/cast for your teacher and just report the issue.

**The "Continue to Windows" onscreen directions are wrong.**
When you crash, shutdown, etc and the pre-loading screen comes up you are given three options. The first option, to continue on to Windows, contains an error. It directs you to "Press FN and F1/Volume Up key". What is means is to press F1, which requires pressing the FN (Function) key and the F1 key together. BUT, it confused a lot of people by adding the Volume Up key which on your keyboards is actually F3. (F1 is the volume mute button) Just press FN and F1 together and it will boot Windows.

**Tech Policy and Student Reprimands/Suspensions/Loss of Privileges**
The tech policy is a work in progress and needs clarification. Yes, your friends have been hauled in for downloading Spotify while others are running half their Steam library and are streaming Netflix via proxy servers. I know. We all know. The intent of the tech policy is to keep the devices legal under CIPA/COPA and district policies. If you are using the device for educational purposes and not attempting to hack around the filters and other "encumbrances", you shouldn't have an issue. If you do have an issue and feel you didn't do anything wrong.... Be calm, honest, and just explain why you thought you were "in the clear". The Tech Policy needs refining, we know. Help us find the issues instead of getting angry about it....yes, I know they said you could and then you couldn't.

**(Welcome to VA, Venters Anonymous. *insert audio of "Let It Go" here* )**
The charge cords fall apart and the pieces are easy to lose. Charging takes forever, and the keyboard and tablet are never fully charged together. My keyboard isn't charging or isn't being recognized by Windows 8 even though it "clicked". The keyboard won't attach correctly. Stylus, you mean I have to buy a new one? WHY do we have to carry them around in these totes, I don't need another thing to carry!